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About UsTravelinsurance-uk.org is a registered trading style of Staysure.co.uk Limited formed as an insurance intermediary specialising in low cost comprehensive travel insurance solutions. Regulated by the Financial Services Authority and as part of Staysure.co.uk the management team has over 50 years collective industry experience and a keen interest in new media as a means of providing the best quality at the lowest possible prices. This has been instrumental in allowing the company to achieve rapid growth. PoliciesStaysure Travel InsuranceStaysure.co.uk travel insurance is underwritten by Mondial Assistance Europe N.V. and is administered in the UK by: Mondial Assistance (UK) Limited
Registered Office: Staysure.co.uk Limited and Mondial Assistance (UK) Limited are authorised and regulated by the Financial Services Authority (FSA). Mondial Assistance Europe N.V. is authorised by De Nederlandsche Bank (DNB) in the Netherlands and regulated by the Financial Services Authority for the conduct of UK business. Mondial Assistance (UK) Limited will act as agent for Mondial Assistance Europe N.V. with respect to the receipt of customer money and for the purpose of settling claims and handling premium refunds. Staysure.co.uk Limited will act as agent for Mondial Assistance Europe N.V. with respect to the receipt of customer money and handling premium refunds Impartial serviceStaysure will not make recommendations or advise customers on the products provided. However, we may ask some questions in order to compile a selection of products to allow you to make your own decision. PricesYou will receive a quotation clearly stating the prices in relation to the specified insurance policies. Status DisclosureClick here if you require contact details THE FINANCIAL SERVICES AUTHORITY (FSA)The FSA is the independent watchdog in the United Kingdom that regulates financial services. It requires us to give you this information. Use this information to decide if our services are right for you. WHO'S PRODUCTS DO WE OFFER?The schemes we offer are underwritten by Mondial Assistance (UK) Limited. Mondial Assistance (UK) Limited will act as agent for Mondial Assistance Europe N.V. with respect to the receipt of customer money and for the purpose of settling claims and handling premium refunds. WHICH SERVICE WILL WE PROVIDE YOU WITH?You will not receive advice or a recommendation from us in relation to the products we offer. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. WHAT WILL YOU HAVE TO PAY FOR OUR SERVICES?You will receive a quotation which will tell you about any payments in relation to any particular insurance policy. WHO REGULATES US?Staysure.co.uk Limited is authorised and regulated by the Financial Services Authority. Our FSA Registration Number is 436804 Our permitted business is as follows: advising customers on non-investment contracts making arrangements with a view to transactions in non-investment contracts arranging non-investment insurance contracts dealing as an agent in non-investment insurance contracts assisting in the administration and performance of non-investment insurance contracts. You can check this on the FSA's register by visiting the FSA's website - www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234. Mondial Assistance Europe N.V. is authorised by De Nederlandsche Bank (DNB) in the Netherlands and regulated by the Financial Services Authority for the conduct of UK business. WHAT TO DO IF YOU HAVE A COMPLAINTIf you have a complaint regarding Claims or Emergency Medical Assistance matters, please write to: The Quality Standards Manager, If you have a complaint regarding the service provided by staysure.co.uk, please write to: Customer Service Manager or email on: info@travelinsurance-uk.org We will acknowledge your complaint within 5 days of receipt and advise You how We intend to deal with your complaint. If We cannot give You a final decision by four weeks from the day We receive Your complaint, We will explain why and tell You when We hope to reach a decision. Our decision is final and based on the evidence presented. If You feel that there is any new evidence or information that may change Our decision, You have the right to make an appeal. If You are not satisfied with the results of Our investigation, You have the right to refer Your complaint to an independent authority for consideration. Please contact: The Financial Ombudsman Service (FOS), |
